Why is ATs website so customer unfriendly?

Yesterday afternoon I noticed a tweet from reader Tina Plunkett asking where she could top-up her HOP card on Ponsonby Rd.HALP I'm in ponsonby, where hop top up? #Reallyshouldknowthis — /ɛkˈstɔːʃ(ə)nɪst/ (@tina_plunkett) November 7, 2016While this isn’t something I ever look up, I knew I’d seen it on the AT website before and as I had some spare time I thought I’d try and be helpful by looking it up for her.…
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The Big Smoke

The Big Smoke – putting New Zealand’s cities centre-stage  by Ben Schrader I wrote The Big Smoke: New Zealand Cities, 1840-1920 because I’d long felt that New Zealand history, as taught and written, did not resonate with me. The history I learnt at school and university had emphasised the ‘rural myth’.…
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Sunday reading 23 October 2016

San Francisco’s Most-Wanted (Nonexistent) Subway Lines (CityLab) Hi and welcome back to Sunday Reading. Here are the media highlights from the past couple weeks. Drop your recommendation in the comments section. Happy Labour Day weekend! New world cities must be kicking themselves for not building underground rapid transit when they had a chance.…
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Who’s carrying on the conversation? (1 of 2)

Last week, I wrote a piece explaining why I write for Transportblog and setting out some of the broader social goals that encourage us to spend unpaid volunteer time writing blog posts. An active and well-informed public conversation about policy issues is a vital bulwark for representative democracy – meaning that people have to participate in that conversation.…
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Why we blog

As delegates were leaving the American Constitutional Convention in 1787, a woman asked Benjamin Franklin: “Well, Doctor, what have we got—a Republic or a Monarchy?”. Franklin replied: “A Republic, if you can keep it.” He meant that, while the delegates had recommended a set of principles for government, it was up to average citizens to make them work in practice.…
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Sunday reading 9 October 2016

Welcome back to Sunday Reading. Here is a collection of stories I found interesting over the week. Add your links in the comments section below. Here’s another study that quantifies the health benefits of cycling – “Bike lanes are a sound public health investment“, Fox News Health.…
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Sunday reading 2 October 2016

Welcome back to Sunday reading. This week, we’re starting with an important article that all of our readers who work in the transport planning field should read in full and share with their colleagues. David Levinson (Transportist) writes about “Dogfooding: why transit employees and managers should use transit“: The term “dogfooding”, derived from “eating your own dog food”, is popular in the tech sector, and implies that a company should use its own products wherever it can.…
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