It appears that Auckland Transport have finally realised the trouble the public transport system faces with the proposed requirements from the NZTA to hike how much public transport funding comes from users and other PT related revenue.

In November a discussion document was released that focused on setting new higher targets for the “private share” of funding for public transport. The private share is essentially the percentage of public transport costs covered by fares and is largely similar to the old Farebox Recovery Ratio, however does include a some changes to what is and isn’t included.

The change is ostensibly because over the last six or so years there’s been a major reduction in the private share due to the impacts of COVID, which is not just the reduction in usage but has also resulted in increased costs, such as from improving driver wages.

While other regions were publicly expressing concern for the proposed targets that, if fully passed on to passengers could require fare increases by up to 70%, Auckland Transport played down the impact, suggesting they were largely on track. For example, here’s AT’s director for Public Transport and Active Modes, Stacey van der Putten to the council’s Transport, Resilience and Infrastructure Committee (TRIC).

We feel that we’re actually very well placed to achieve our target, so in terms of what we call farebox recovery, NZTA now term private share, is made up of what I call a very similar bucket of things, including any sort of revenue from leases across our public transport facilities for retail purposes, public transport fares, advertising, and there’s a number of other costs such as to do with ferry wharf fees etc.

And right now we already have a statement of intent target of 35% or to be revised as 34% in terms of that. So we’re well placed to achieve that.

As I highlighted at the time, it appears that AT were actually misunderstanding the new policy and papers to the council’s TRIC meeting on Thursday seem to suggest they’ve come to that realisation too.

The paper to the committee itself covers some key information about changes in PT costs and revenues but notes from workshops with councillors impacts the government’s targets will have and some terrible options facing the council and AT.


Costs and Revenues

PT usage remains at around 86% of pre-COVID levels however, revenue from fares and other sources means that the total revenue collected is similar to what it was in 2019. However, costs have risen substantially, increasing by 46% over the same period from $510.1 million to $746.7 million. They seem to suggest that a large part of this is due to the high inflation NZ (and many other countries) experienced from 2022 onwards as that feeds into indexation metrics used in contracts.

They also break the costs down by mode

Bus costs are up 42%

Rail is up the least at 38%. They also note that two big components of the increase here are substantially increased in track access charges from Kiwirail and the new One Rail contract which also includes the operation of facilities.

Ferry costs have increased the most at 138%, however a decent chunk of that is the inclusion of Devonport services which were previously run commercially. Interestingly they note that if you exclude Devonport and Waiheke services “the remaining ferry network has a farebox recovery rate of approximately 9%“.

AT also noted that our farebox recovery has been higher than any other Australasian city


The Workshop Notes

As noted, what I found more interesting were the notes from a workshop with councillors last week.

First up, this small table shows that unlike the quote above, AT have realised there is a difference and have recalculated their forecasts based on the new methodology, with current planned results much lower than the initially proposed targets.

Recovery result improves a lot over the decade and they say this is because they’re expecting significant ridership gains from 2026 onwards from the CRL and additional bus services over the coming years. Their forecast sees nearly 180 million PT trips by mid 2034.

The note about initial proposed targets is important as they also say “NZTA initially proposed targets (see table), but have since stepped back from them, and now seeking an improved PRR over the next 3 years“. That sounds like the various news articles highlighting the absurdity of the proposed targets has seen them back down a bit.

The expenditure and revenue forecasts the drive the results above are below.

The really concerning part is the options for operating expenditure savings which broadly falls into the categories of reducing services and increasing fares.

  • Option 1 is just to accept the forecasts above with no change.
  • Option 2 is a “significant shift”
  • Option 3 is a “major shift”

Both option 2 and 3 assume roughly a 50/50 ratio between cost savings and additional revenue

Option 2

This option would see the removal of up to 25 bus services over a couple of years along with frequent services being reduced to only every 30 minutes off-peak. In addition, most of the ferry network is shut and there would be additional fare increases.

Option 3

This takes the above even further with up to 50 bus services removed, stopping planned improvements to services in the west and south and further fare increases.

Both options 2 and 3 would be disastrous for PT in Auckland and it would happen exactly at a time when interest in the network would be high thanks to the opening of the CRL.

Not included in these options are options for increasing the efficiency of the PT network which is jarring given they also say:

  • Congestion affects bus services on our 20 key arterials, causing additional time and vehicle costs that AT pays the operator for
  • If arterials had reliable bus journey times with extensive bus priority all day, AT could save $10 million per year

Extensive all day bus priority would also drive a lot more usage meaning they’d have both lower costs and more revenue. Why aren’t they rolling out bus priority with urgency.


Where’s the Urbanist Minister?

While AT should have understood the impacts sooner, the real issue here is the arbitrary policy that’s driving it and that comes from the government. As I highlighted last year, there’s huge hypocrisy in pushing PT users to cover more of the costs of the network when at the same time the government are pushing roads that if calculated the same way would have a recovery ratio of about 3.4%.

Since then we’ve had a new Minister of Transport – Chris Bishop – and he’s an self-proclaimed urbanist who spoke fantastically about the need for more housing and having more people living close to major public transport facilities. For example this on the CRL

We have to ask ourselves: are we doing all we can to fully take advantage of this multi-billion-dollar transport investment?

I believe that in order to properly unlock economic growth in Auckland, we must embrace the concept of transit-oriented development adopted by the world’s best and most liveable cities.

This approach promotes compact, mixed-use, pedestrian friendly cities, with development clustered around, and integrated with, mass transit. The idea is to have as many jobs, houses, services and amenities as possible around public transport stations.

Pricing people off public transport with fare hikes, or cutting services feels like the wrong way to get the most out of the investment. Maybe he should step in and stop this.

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48 comments

  1. Another headache inherited from the previous minister. At its heart is a failure to think economically, ie about value, instead only thinking financially, just about cost.

    For Auckland to grow as the minister energetically announced as his laser focus (the speech mentioned no other targets for the city, neither climate mitigation or resilience, nor social or individual wellbeing – only economic growth), efficient city shaped transport networks are critical.

    These are valuable, essential city kit, they deliver agglomeration effects that support a growing economy that dwarf the cost of transfers. Transfers that enable PT networks to be effective and attractive. All across the world cities and countries use financial transfers (subsidies) to unlock the value that PT networks provide for their economies.

    As the Infrastructure Commission show in the paper I refer to here, this is essential for Auckland’s success;

    https://www.greaterauckland.org.nz/2025/02/27/auckland-what-is-it-good-for/

    A ‘frequent’ network with 30 min headways will not function. Remember too that the bus system supports the rail network. Is essential for the value of the CRL to be realised.

  2. Thanks for this interesting topic and indeed this is a difficult one. Public transport substantially is not a easy one in any countries for 1. Number of passengers and usage ratio, 2. Money how and who pays.

    In Auckland, whose population just fractions of other cities, like New York, Tokyo, Melbourne, London, Hong Kong ……. But cover similar or even bigger vicinity is difficult to work with an effective public transport. Are tax payers able to continue to support this kind of deficiency services for long or should these kinds of deficiency services looking up themselves to improve their services in-return to induce more passengers. General public should not support those inferior service for long, they themselves should look for solutions.

    Users pay! We are not socil

    1. How are services going to improve if they are hamstrung by lack of funding? User pays will not provide enough money to get these services to the point where they can achieve a critical mass of usership, they need public investment to get them to the point that people see the services as a viable alternative. See Patrick’s point about the pitfall of thinking financially, but not economically. We’re too happy to moan about the internal costs which leads to focus on fairbox recovery, but fail to include the external benefits. Meanwhile we ignore the external costs of roading and private vehicles creating a false comparison between private vehicles and public transport.

      1. Hate to read the word bullshit! The problem with most NZ people are they don’t want comments! The problem of these kind of mindsets constrain your thinking and at the end, ” no improvement” ! Open up your mind, please..

        1. ah yes, “thinking outside the box” to think *inside* the box of car dependency and deny that public transport is a public good and a more efficient way of moving people in cities. of course. people will rather blather around with techbro dreams and economic nonsense than admit the existing technology and methods are good enough and we just need to humble ourselves.

    2. Users pay!

      Happy to apply that to car use as well? Might turn out that cycleways were a good idea after all

    3. In the UK, mainline rail fares cover 75% of the cost of providing the service, the lowest subsidy in Europe. In some European countries it is 75% subsidy and the balance firebox. I am unsure what percentage the subsidy is in Auckland, but I think NZTA have always had a firm policy on what it should be. All suburban transport round the world is subsidized to a certain degree, but getting Kiwis out of their cars and on to public transport is the trick!

      1. UK rail fares happen to be the most expensive in Europe no surprises there. Affordability should be remembered along with improved service. Good third party revenue opportunities like shops or coffee/food carts at Rail and bus stations and interchanges should always be looked at too. Constellation is a little poorer without the coffee shop be nice if one came back

    4. The old “we don’t have enough density to make PT work” argument.

      See also; “We don’t have good enough public transport to make dense housing work”

  3. Does anyone know, ( I assuming its privately known) What does the CRL increase AT’s track access charges by??

    Its $5 billion sitting on someones balance sheet and the depreciation alone must be monstrous…. let alone the OPEX for underground stations

    1. It’s not something I’ve seen made public. But I have seen that the access costs were going up substantially regardless of CRL as the network issues have highlighted that they weren’t enough to keep the network maintained.

      1. It certainly adds opex cost, but tunnels are very very long lasting kit and frankly do not deteriorate much at all (the Tube is still using tunnels under the Thames dug in 1843, with the original tiles on the walls and all). Stations, OHL, and track of course do require more upkeep.

        These new opex costs will however be dwarfed by the huge value of increased ridership through higher frequency and great proximity value of the new route.

        Therefore I would expect the depreciation on the civil works themselves to be low, on the operation assets higher.

        1. The 2015 Business case said that annual depreciation would be $30m and year and opex around the same,

          https://www.cityraillink.co.nz/crl-business-case

          BUT this was based on a ~$2.5 B construction cost, at $5 Billion, depreciation is likely around $60 million annually and with the recent inflation increases, the opex is also likely going to kick total annual costs up to at least $100 million

          That’s a 50% increase on the above FY2024 figure , which has annual rail costs at $200m

  4. I’d be interested to see some estimates of how those options would cause more people to switch to driving and the impact on congestion.

      1. This may be stirring the pot a little: I’m supportive of your argument here, but how would you defend the approach of looking at the economic cost in front of a hostile audience? After all, many people argue that hard cash figures don’t lie at the end of the day, but somehow economic costs are calculated based on more subjective (and some are not universally accepted) criteria. Thanks.

        1. We don’t make judgements on the value of roads or whether to build new ones based on how much revenue they collect. Why should we do that with PT ?

        2. Do you mean financial costs? I know people use the two words interchangeably, but they mean two very different things.

          The $ costs of running services and the $ income from tickets and leases etc are financial.

          The benefits are economic, are often not easy to measure, and often land in places and to people not directly linked to the project itself, and are not necessarily in financial form at all. There are economic costs too, especially the opportunity cost of big projects, ie building this means not building that.

          The former are super easy to calculate and see. This is accountancy 101, the P and L. The later often very hard.

          But it is extremely basic to never move beyond this most basic of math.

          Fiscal conservatives routinely choose to ignore or downplay the later (except for pet projects or systems, eg driving, fossil fuels). Focussing exclusively on the former, hence the whole idea of demonising subsidises, which has become normalised under this huge 50 year plus campaign, (Milton Friedman), peaking with what we are seeing in the US right now.

          Clever types, like Joyce, love to lean into this confusion, he always cleverly talked about the economic value of highways against the financial cost of rail. That was clearly conscious. But many many people even in top jobs, really do confuse them.

      2. But you and I both know those “Costs of congestion” calculations are always seriously ropey.

        I mean, $1.9 billion from 29 million hours, is $76 a hour,.

        Now for most people getting to work 1/2 hour earlier doesn’t mean they work and extra 1/2 hour does it??

        Also if you get home 1/2 quicker, its likely more recreation time not work time… so yes it improves quality of life, but it doesn’t miraculously add to GDP/capita

        1. oh well that proves it then…

          Consider just off the top of my head:
          Getting home quicker, less stress, less exhaust poison, more quality family time producing better longer healthier lives.

    1. Yeah they don’t seem to be very good at considering the alternatives…
      If people change to cars then either congestion goes up and impacts productivity and overall economic performance – effectively hobbling the city’s output, or they have to build more roads which I’m sure will cost much more than the operating cost difference here.

  5. Yeah good post this. Cutting services like that especially frequent services to 30 mins etc would be devastating to usage and wider economic and social benefits.

  6. This is illuminating to say the least, thank you. Do you have a link to the actual document you can share with the Options 1, 2, 3? Trying to follow along, and I want to follow up with my MP in East Auckland about this…

  7. No mention in the papers of the effect on revenue from the reduction in services? ie per Patricks point the belated analysis is taking a very costs focused approach without considering the wider system response – eg if there is half as many buses on Frequent Network (reduced cost!) it seems relatively heroic to assume would there be the same amount of ridership resulting in an improved private share. It may be these change are self defeating, and there is lower quality PT without any movement towards the arbitrary KPI. There is a world where potentially improving quality by spending more, could result in greater “private share” and i think (based on reading this blog) there are some routes where this is in fact the case?

  8. So Patrick has talked about Financial Measures versus Economic Measures. To add to the confusion let’s also consider Cash Accounting wherein Depreciation is ignored as it is not a cash cost. So like lies, damn lies & statistics money measures can be used a multitude of different ways to support whichever corner you support.
    That aside I’m a fan of economic measures when considering the application of public funds. Cash Measures and Financial Measures are far too narrow.

  9. There really does need to be a good look at how individual services perform and whether there really need to be part of an all-day service frequency. Some parts of Auckland have really embraced the concept of 15 mins (or better) 7-7-7 – the Isthmus is a standout and demand is strong across the whole day / seven days of the week. In further out areas, there is a clear need for frequent peak / shoulder peak services, supported by effective bus priority, but there really just isn’t the all-day demand to support a high level of service across the whole day.
    It’s positive that Auckland moved away from focusing on peak only service offering, but the costs of running higher levels of service on many routes across the whole day and into the weekends must surely need to be balanced against the realistic demand potential?

    1. Remember a lot of people have moved away from the city ctr focussed peak only demand usage due to work from home uptake. Having a good level of all day service with crosstown service is important to keep ridership at least constant and really, to improve it. Drop it too much and people are going to return to having two cars instead of one etc.

    2. Further to this. They do look at the data they have on usage to trim services and add to them. They have only changed connector to frequent ones when it has warranted it. There are some “flagship routes” or some term they use for ones that are trying to use to push for more usage in general and other reasons like the airporter route etc even if they are heavily subsidised. Then they have the city fringe ones that are bare minimal service they keep for social equity etc reasons.

    3. “There really does need to be a good look at how individual services perform and whether there really need to be part of an all-day service frequency.’ There used to be a team at AT that studied these figures on a daily basis, and reported each month to a wider team who made recommendations for changes. Sometimes the recommendations were ignored by Snr Managers, or new services were removed after only a few weeks, if they did not meet patronage targets.

  10. What are the farebox recovery rates for Devonport and Waiheke services? Note that these should two different(?) figures as Devonport is an AT service and Waiheke is exempted from direct AT control.

  11. I don’t think AT should just accept it from NZTA. But they will.

    So the solution should just be upping fares, paired with congestion charging. Auckland’s population is growing faster than our road capacity, so as long as there are appropriate bus lanes etc. eventually patronage will shift to PT purely because traffic will get so bad.

    Simple things like permanent bus lanes on busy corridors can be achieved with purely paint and signs. Will make a far bigger impact on patronage on those corridors than fare increases will.

  12. For me the key question is how / why did AT miss the implications of this change in policy when it was initially announced? Many others across NZ spotted the service implications and were very vocal about the potential outcomes – hence the widespread press coverage. Were ATs guns spiked, or did they simply miss-understand what was being proposed?

  13. Absurd.

    The revenue will go up when private vehicle drivers stop being so heavily subsidised and start paying congestion tolls (time of use charges)

    Public transport is first and foremost there for those that are so poor they don’t have access to a vehicle. Increased fares or reduced services impacts them the most.

    1. What? Public transport should NOT mainly be for those that are too poor to afford a vehicle. It should be a viable option for a variety of use cases and for everybody no matter their income. Done right, it is more efficient and cheaper than driving yourself on many routes.
      The goal should be that PT can be used to get to school, to get to sports, the shops, your friends, a bar, a concert, a rugby game, your holiday destination, your work, the GP, the hospital, your grandma, your grandchild, and so on.

      1. “The goal should be that PT can be used to get to school, to get to sports, the shops, your friends, a bar, a concert, a rugby game, your holiday destination, your work, the GP, the hospital, your grandma, your grandchild, and so on.” That was the reason for the introduction of the “Frequent Network” and the construction of the CRL, that will improve frequency and capacity of the entire network. SEE: https://at.govt.nz/projects-initiatives/past-auckland-projects-and-initiatives/new-public-transport-network

  14. To start off, we can’t be following on Mayor Wayne Brown idea of constructing ‘cheapskate’ idea of building Angers, France light tram as a long term solution and in fact it’s not a proper solution for Auckland! A proper solution would be to build more Heavy Rail corridors for to & from city already operating frequent route along with some more busways outside CBD area. If there was more linked up rapid transit network here in Auckland we’d definitely be seeing more construction of high intensified apartments across our already existing Heavy rail lines such as Western line. For example you live in Henderson and ride rail you only have currently only one rail line option which is Western line. If there were multiple lines operating out of Henderson right now we’d be seeing high intensification apartments out in Henderson. Central government and council need to entice property investors by investing in more rapid transit corridors so its gives people living in these high densely apartments more options of getting to places.

    Exactly why Panmure is having success of high intensification apartments cause of construction of Eastern Busway and its linked up with Eastern Line. But Panmure definitely needs more rapid transit corridors to entice more property investors to invest in construction of high densely apartments but is showing highest growth of than other suburbs outside CBD cause of linked up rapid transit corridors.
    MT Eden another example is showing higher growth due to more high intensification apartments but MT Eden is bit different story. If there was no redevelopment of Mt Eden station, we wouldn’t be seeing growth in high intensification apartments cause of pasts inconvenience of getting to station and linked rapid transit corridors. MT Eden was only a Western line station in the past but once CRL comes online it’ll service EAST-WEST line and Onehunga line. We need more rapid transit options for MT Eden too! Also the PM likes to mention the ‘Crockers Rent to own’ apartment block built right nearby MT Eden station. But thing about rent to own scheme, its very slow way of getting highly intensified apartments cause the locations that the property investor chooses is in area with no flexible choices of public transport routes to ride without taking second public transport route, location of apartment plays factor, accessibility from variety of supermarkets not just one, nearby other shops & small businesses, doctors, public transport station.

    Also National questions why places like Otahuhu haven’t grown in high intensification apartments in the area since its got Southern line and Eastern line operating currently. Mostly the reason why Otahuhu hasn’t grown in high intensification apartments is cause it doesn’t feature big retail shopping centre with street where’s their linear line of small businesses in the area and isn’t within the CBD area where getting to places is easier in CBD area than urban areas.

    We need National to be investing in more rapid transit corridors in-order to get more intensification apartments into urban suburbs in Auckland. Not only that, fixes the ‘Cost of Living Crisis’ which still experiencing and current solutions not going to fix the ‘Cost of Living Crisis’. We need to be increasing housing market supply wanting to start a family, more available affordable rentals for younger people. If we continue building more high density apartment blocks, the more older people move out of their 4 bedroom houses into two or one bedroom apartments, opens up market for people wanting to start family! People living in CBD currently owning and living in one or two bedroom apartments would have option to move to the urban suburbs finally meaning there be more affordable rental properties for younger people. Small businesses in urban suburbs would thrive cause of easier access to public transport and convenience to & from station. Lastly fare of AT would decrease due to convenience and patronage numbers. Everyone would benefit if there was more public transport corridors across Auckland being built!

    Auckland really needs more Heavy Rail corridors to bring down the ‘Cost of Living’. A lot of National policy there implementing are going to make outcomes worse if they don’t start bringing in more Heavy Rail corridors or even more new busways corridors into Auckland. Cause people really need more high intensification apartments that are in close proximity to CBD. If we continue building more high density apartment blocks, the more older people move out of their 4 bedroom houses into two or one bedroom apartments, opens up market for people wanting to start family! People living in CBD currently owning and living in one or two bedroom apartments would have option to move to the urban suburbs finally meaning there be more affordable rental properties for younger people. Small businesses in urban suburbs would thrive cause of easier access to public transport and convenience to & from station. Lastly fare of AT would decrease due to convenience and patronage numbers. Everyone would benefit if there was more public transport corridors across Auckland being built!

    1. and pray tell how are you going to build some of these “heavy rail corridors” if the gradients are too steep, or you have to buy and demolish maybe hundreds of houses to make way; or tunnel at a cost of a billion dollars per km?

      never mind building a second east-west city rail link, triple or quadruple tracking to allow for enough capacity that you could run each line more than every 10-15 minutes, more property acquisition, and the decades it would take to finish such a plan even if we started today.

      some corridors are better suited for busways, light rail, or driverless metro – geographically, cost-wise, and ease of construction. simple as that. and a light rail corridor running 450 passenger trams every 5 minutes moves more people than the existing heavy rail lines running 750 passenger trains every 10 minutes. typical of heavy rail dogmatists to have no grasp of the benefits of, and the practicalities of, service frequency.

      the only possible heavy rail extension that wouldn’t stuff up the rest of the network is Onehunga to Mangere & the Airport, and even that would cost in the region of $6-10 billion, take nearly 40 minutes from midtown, and only be able to run trains up to every 7 minutes at peak times. A light metro, for similar expense, could offer 30-35 minute city-to-airport travel times with much more convenient service of every 3 minutes all day, and would move 25-30% more people.

      Henderson would have the heavy rail west to Swanson and east into the city or Newmarket, as well as a busway north on Lincoln Rd interchanging with the Northwestern Busway which should be convertible to light rail or metro. Easy transfers, and the potential to run the already-identified Henderson-Lincoln-Westgate-Constellation orbital BRT.

      Maungawhau/Mt Eden would benefit from light rail down Dominion Rd replacing the buses and freeing up New North Rd, Mt Eden Rd, and Symonds St, and underpinning the proposed transit-oriented development replacing the Dominion Rd/New North Rd interchange.

      1. I doubt Onehunga-Mangere-Airport HR would ever happen. Cost and terrible frequencies aside, its unable to service as many stops as LR because of terrain, etc. I guess it looks easy on a map…

        The only HR expansion plan I am aware of is Avondale-Southdown, which is on the Kiwirail 30yr plan.

        So, Anon, the future, is bus lanes, busways and LR/LM, in that order…

  15. AT had an opportunity to increase revenue by increasing the amount of buses that had advertising on them. The focus groups always stated that they did not want more advertising, even if it meant increased fares.

  16. Do you want worse traffic congestion because more people are driving? Because this is how you get worse traffic congestion because more people are driving.

    Who knew National/ACT had a stance to make congestion worse?

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