Tomorrow the AT board meet again and the
Items for Approval/Decision
- Northcote Point Ferry Wharf – This will likely decide the fate of the currently closed wharf. It’s noted that John Gillon (Kaipatiki Local Board), Cr Richard Hills and Dan Bidois (MP for Northcote) are attending to speak about this.
- Speed Bylaw and Statement Proposal – This likely relates to lower speed limits in places like the city centre
- Statement of Intent – Back in September the council asked AT to add a few areas to its SoI, this is likely related to that.
Items for Noting
- City Centre to Mangere LRT Project Update
The main board report contains a bumper crop this month. Here are the most interesting parts, in the order they appear in the report.
Every month the report highlights the projects where funding has been approved. This month there are quite a few business cases (of various stages in the business case process). Here are some of the ones that will be of interest to many of our readers.
- Transitional Rail – Papakura to Pukekohe Rail Corridor Improvements (Detailed Business Case) – This activity has been approved for $0.55 million and 100% Funding Assistance Rate (FAR)
- Cycling Investment – Central Isthmus and Sandringham (Detailed Business Case) – This activity has been approved for $4.92 million
- Cycling Investment – City Centre and Fringe (Detailed Business Case) – This activity has been approved for $3.74 million
- Cycling Investment – Henderson (Detailed Business Case) – This activity has been approved for $2.55 million
And approved but awaiting ratification
- Transitional Rail – Wiri to Quay Park Corridor Improvements (Detailed Business Case) – This activity has been approved for $1.81 million and 100% FAR
- Matakana Link Road (Implementation and Property) – This activity has been approved for $76.69 million
- Auckland Cycle Network – Tamaki Drive (Sections 2-5) (Implementation) – This activity has been approved for $14.4 million
AT also include the details of contracts they’ve tendered or signed worth over $2 million. One that caught my attention is about the eventual replacement to HOP.
Project Next (Next Generation Ticketing) – To procure the implementation and operation of a nationwide technology solution and related services (including financial services) that enables and processes payments for journeys on public transport.
Note: you can see details of all contracts AT issue, including the value of them, from here.
Customer Value Proposition (CVP) – AT want to develop their CVP, saying:
An enterprise wide CVP will bring the customer to the forefront, allowing a common view on what is important (and how we correspondingly communicate) to deliver value to customers.
They also say “a robust research process was completed in September”. The draft CVP is: ‘Give Aucklanders the confidence to move with freedom’
Safety Marketing Campaign – As part of a section talking about their current road safety marketing campaign, they say
Insights gained from AT Focus group work showed drivers do not see ‘their speed’ as their problem, but they favour the momentary reward of changing lanes, passing slower cars on their terms. People have become numb to deaths on the road, which are seen as inevitable and sadly often viewed as contained to a moment in time.
Anyone who rides a bike will have seen these attitudes on full display on a regular basis.
Customer Insights – AT conducted a survey to look at what people were using PT for at different times so they could better understand weekend users. As you can see, weekend trips are much more varied than weekday trips.
HOP – AT have included some interesting stats on HOP usage. In August there were 9.13m trips on PT and they say 8.17m were made using HOP. Those HOP trips were made by 376k people, compared to 348k people in Aug-17. They say there were 9,200 new customers in the month and that 5% of HOP users (I assume all HOP) had not used their card in the last 12 months.
We’ve heard in the past the HOP keytags have been very popular. They say they’re looking at whether the manufacturing process can support frequent changes in the artwork on them.
AT Mobile – In late November AT plan to release an update to their mobile app that will allow people to see their HOP balances.
AT Website – AT’s website, and especially the metro section, is awful and confusing to use. They say they’re started development on a new ‘look and feel’ and navigation which will also be more mobile friendly – 65% of users are doing so from a mobile. They say the changes will also see the PDF timetables replaced with dynamic tables. I hope both options are available as I often find it useful to have my regular ones saved offline on my phone. Below is an example of what the new metro landing page will look like.
Bus experience – They’re” looking to introduce audio announcements and Wi-Fi capability on buses” and a trial on the 380 airporter was started in October.
Lost property – They want to improve the process for lost property, instead of their current process of saying they don’t deal with it, talk to the operator. The image represents one month’s worth of lost property from what they say is one of many locations across Auckland.
Red Light Cameras – AT have been showcasing their improving capability of using CCTV for video analytics in many of their board reports this year. This month they’re taking about red light cameras again and note they’re giving more intersections these abilities. The analytics are showing not just how many ran red lights but how late they were too.
While on the topic of red light running, they also include this in a separate section on the results of the cameras being enforced by the police.
A table updating progress on a large number of projects is included.
On Demand Trial – This month AT expect to launch their on-demand trial shuttle in Devonport
The latest PT Satisfaction results are available and remain high close to record levels.