I recently complained to AT regarding the intersection at Broadway/Morrow in Newmarket which is very unfriendly to pedestrians due to the high speeds of vehicles moving through which seems to result in constant stream of near misses this was the response
Thank you for contacting Auckland Transport on 27 February regarding pedestrian safety at the Morrow Street/ Broadway intersection.
We are pleased to advise that AT have arranged for additional pavement markings to inform pedestrians to check before crossing.
This intersection is due to be upgraded as part of a private development with the intention of it being signalised. AT have been reviewing the design and are in contact with the developer about this.
We trust the above addresses the issues you have raised and appreciate you taking the time to bring this matter to our attention.
Hopefully the signal upgrades like Mortimer Pass/Broadway with frequent pedestrian phases, and a bus priority signal otherwise people will cross anyway making it a waste of money, or hold up buses for turning traffic.
But the key message for this is if you have a local issue contact AT via Twitter or the website it may just get forwarded to the right place and something done about it.