Last week saw two big changes to buses in Auckland. In the city bus routes changed avoid the area where the first of the CRL enabling works will happen and on the Hibiscus Coast the new network was launched. At the end of last week Auckland Transport provided some information on the changes.
On the Hibiscus Coast they say there was some initial issues with connections between buses but they believe those are now sorted. In even better news they say patronage is already up 10% on what it was prior to the new network. That’s not bad for the first week of a completely new network as I’ve heard that places like Brisbane the changes in the western suburbs initially saw a 20% drop before recovering and ending up 20% higher. While we will see a unique trend on the Hibiscus Coast the initial results are promising and I’d say there are much bigger increases to come as people get used to the network.
One aspect that will definitely be helping is the extension of the Northern Express to Silverdale. Unsurprisingly the park n ride is already full and I suspect many of those users are people who in the past have driven to Albany to park. There are currently only around 100 formal carparks (seems a lot are parking on the grass) however AT eventually plan to extend that to 500 spaces but were delayed in doing so due to their consent being challenged in the environment court. The photo below is from reader Bryce P.
The other change saw bus routes mainly from the North Shore and West Auckland change in the city centre along with the introduction of new 24/7 bus lanes. AT say the changes affected around 10,000 customers and involve over 3,000 trips per day. They are claiming the changes have been a success with only a handful of inquiries from people – mainly about North Shore routes. They also claim the bus lanes are successful and that drivers have adapted to them quickly.
I’m not quite so sure the changes have been as gone as well as claimed and I suspect many people have accepted the changes but are frustrated by them. My personal experience has been mixed. Last week I tried what I described as the third of my options for getting between Britomart and Takapuna. In the mornings this meant jumping on a Northern Express bus, taking a trip along Fanshawe St before getting off at Victoria Park and catching a Takapuna direct bus. Of the three times in the morning I tried it last week one time it worked well, another the NEX was held up by someone taking an age to pay cash and I watched as the bus I needed to catch got the light ahead of us at Halsey St meaning I missed the connection and a third time the Takapuna bus was 15 minutes late. There were similar results on the return journey in the afternoons.
One thing that would be useful to improve the situation would be to increase the frequency of buses to Takapuna, of the connection that did work well the bus was packed (which is common for these services). This was likely impacted by the fact that in the past a bus going to the Hibiscus Coast via Takapuna was a few minutes ahead. Now one bus is doing the role two did with the following results. Some extra buses would both make connections easier and address the frequent crowding these services experience.
It will be fascinating to see the impact the city changes have on patronage.