Arrived back in Auckland tonight after spending the last few months working for TransLink in Brisbane.
I walked out of the terminal intending to catch the AirBus but – much to my amazement – could not find a ticket machine. I never carry cash and the ticket booth was closed at the time, so I had to get a shuttle home instead. On the drive home I realised that the electronic ticket machine that I had previously used to pay by credit card was located at the old stop location, which is at the eastern end of the terminal. Has the stop moved, but the ticket machine stayed put?
I know the AirBus stop had been moved to the western end (which is more convenient for arrivals) prior to the Rugby World Cup. I would have thought that a ticket machine was useful for managing queues of people trying to buy tickets (if the booth was even open). And surely the additional cost of moving the ticket machine would have been minimal, especially compared to the revenue they must lose from potential passengers like me.
Am I missing something? Can someone at AC/AT/Johnsons explain why the ticket machine has been allowed to go AWOL at the other end of the international terminal? Maybe I’m the only one who uses the ticket machine, in which case I accept that it would not be worth the cost. I fear, however, that the outcome is not the product of a deliberate and considered decision, but instead the consequence of poorformance.