Billboards around the city, plus notices on buses, have confirmed today that the new name for Auckland Transport’s integrated ticket will be Hop – as was revealed quite a long time ago. My initial thoughts on the name were mixed, but as time has gone on I realise that there are far bigger issues to be concerned about than the name of the card.
But first, here’s Auckland Transport’s media release:
Auckland Transport today announced the introduction of its new HOP smartcard for public transport.
It is part of a phased lead-in to the full introduction of the region’s first fully Integrated Ticketing system next year.
The much awaited launch of HOP follows earlier announcements regarding the Auckland ticketing system – the development of the Thales central integrated system and the participation agreement between Auckland Transport, Snapper and NZ Bus to integrate with the central system.
HOP is the primary brand for the Auckland Transport card. The name symbolizes seamless transport and the ability of customers to literally “hop-on and hop-off” public transport…
…Auckland Transport’s HOP card will be rolled out for use on NZ Bus services including North Star, Waka Pacific, Go West, Metrolink and LINK during the next few weeks. Dates of each brand’s rollout will be advised by Auckland Transport and NZ Bus shortly.
There’s much more information available at the website: www.myhop.co.nz
While it’s excellent to see progress being made on integrated ticketing (considering that we’ve been talking about it for decades) I have a number of unresolved questions – mainly to do with how HOP and Snapper will co-exist, but also around fare structures and the rollout phase.
It would appear as though the stand-off between Auckland Transport and Snapper has been worked out – at least to some extent. The HOP website has this to say about Snapper:
What is Snapper?
NZ bus has engaged Snapper to deploy its ticketing and payment system for the launch of HOP as part of Auckland Transport’s integrated ticketing initiative
Ummm… what does that actually mean? Does it mean that we will have Snapper Cards or HOP Cards first? Does it mean that there will be combined “Snapper-HOP” cards? It’s actually quite difficult to tell.
At a meeting of the Auckland Council Transport Committee last year, Auckland Transport Chief Operating Officer Fergus Gammie stated that HOP would clearly be the “premier brand”, rather than Snapper. He said that there wouldn’t be competition and confusion between the brands – so one would presume that Snapper will simply be doing some “behind the scenes” stuff in relation to rolling out HOP on NZ Bus buses. I await with interest to see how that works. On the bright side, at least we have launched the HOP brand first and not the Snapper brand: that would have been a disaster.
One would imagine that if there is a separate Snapper Card, it would never be accepted by other bus operators or by the rail system – so in the longer-term the HOP card will definitely be the only integrated ticket. If one takes this position, it would be very surprising to see a Snapper branded card rolled out for PT use. The last thing we would want is people having to change cards twice in the course of a few months.
Shifting now onto my potential concerns about the fare structure, it would seem as though the existing stage-fare system has been rolled over – which is an enormous disappointment and negates many of the benefits that integrated ticketing is supposed to bring: like easy transfers between services. It will be impossible for Auckland Transport to implement its public transport plans unless we shift to “zoned based ticketing” with free transfers between services – and in the meanwhile we will continue to have to provide an ‘everywhere to everywhere’ service – which is exceptionally inefficient.
Another concern is the lack of mention of ‘unlimited travel tickets’, like daily, weekly or monthly passes. Looking at the HOP website once again, only two fare options are mentioned:
As I noted in a post a week or two ago, we should be encouraging as many people onto weekly/monthly fare options as possible – to maximise patronage and encourage people to use PT on a highly regular basis. My hope is that the “e-Money” option will have fare-caps, in the same way London’s Oyster Card system does – but I still think that weekly/monthly fare options should be provided. Daily options for tourists and other travellers also seems like a no-brainer.
Finally, I also have a concern about the weird way in which the HOP Card is to be rolled out on NZ Bus services (let alone on other services). As most people know, a few years back NZ Bus stupidly split up its brand into a variety of new brands: North Star, Waka Pacific, Metrolink and Go West. In a city with an already overly complicated public transport system, this was really really stupid and has probably led to a lot of people thinking that they’re different companies that don’t accept each other’s tickets. Fortunately that’s not the case at the moment, although it could well be the case during the transition period:
I use multiple NZ Bus operators, how will this work as you roll out the HOP Card?
HOP is being rolled out in phases and will progressively work on different NZ Bus operators. If you travel with a bus operator (eg Go West) that has not yet transferred over to HOP, they should use their existing Go Rider card until the bus operator changes to using HOP. If the customer uses multiple NZ Bus operators for their journey they will need to hold a HOP Card and a Go Rider card until the rollout is completed for the bus operators they use. By the end of May the HOP Card will be accepted on all NZ Bus routes.
My 004/005 services are usually operated by MetroLink, although sometimes the 5.05pm service is run by a North Star bus – and I know that many of the ‘inter-peak’ services are also operated by North Star buses. This means that during the transition period I will need two cards. Surely it wouldn’t be too difficult to either do everything at once or keep both machines on the bus until such a time as full rollout has been completed?
To end on a positive note, the “tag-on, tag-off” fare validation system can’t come soon enough, and hopefully it will significantly speed up boarding times. It is also good to finally see some ‘on the ground’ progress for integrated ticketing. Let’s just hope that it all works out well – and that eventually we can have the ticketing system we need: one that allows free transfers, one that allows you to automatically top-up your card online, one that has weekly and monthly pass options and – perhaps most importantly – to ensure we have one card. I’m relatively hopeful that this will happen.
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I have been waiting for the launch of this and picked up the brochure on the bus tonight. I too am concerned by the roll out across the NZ Bus service. The 211 which I catch is a Metrolink some days, others a Go West. So if I need to keep both a Go Rider card & a HOP card toped up this will be a pain. Also as far as topping up goes, there are no retailers listed for West Auckland, hopefully they just missed adding the West table to this web page.http://www.myhop.co.nz/Get-A-HOP/Pages/HOP-Retailers.aspx. If not I’m in trouble because there are no agents in Kingsland / Eden Terrace either so I would have to travel into the CBD to top up my HOP card.
My reading of the Hop Snapper thing is Hop is card name and that snapper is providing the cashless wallet function. Remembering back to the CBT meeting last year when Thales came along the discussion at one point turned to the ability of the system to handle payments for other things and they said it was something the technology supported but that it was up to AT to contract out and implement. Based on this I believe that is what the Snapper integration is, basically they are trying to compete with eftpos/banks and the snapper branding is justlike having Visa or Mastercard on a CC.
I also remember Thales saying that they were contracted to install the back end processing system and the ticketing machines at the train stations and ferry terminals but that each bus company could use what ever readers and onboard ticket systems they wanted providing it met the standard that was being developed. In this case NZ Bus would have used Snapper which is also owned by Infratil to provide the machines
Do it online bro…………
I’m not sure how easy it will be to top up online. With Snapper you need to buy a special USB thing in order to top up your card online. This should be done remotely easily like you can with the Oyster Card (ie. auto top-ups from a designated bank account once your balance gets below a certain point).
Surely, you register your hop card to your hop account, and add funds via a CC/directdebit etc.
Who is behind the project? Says here that Auckland Transport launched the card, but a friend in Wellington who works for NZTA said he was working on the project at one stage. If it is a central government scheme then why is it Auckland branded? Why not roll it out across the country so that people who fly can use their card when they get to their destination, rather than using cash or having a wallet full of city-specific cards.
We’re a country of 4 million people. Surely we can implement something like this nationally?
I think the “back office” stuff is going to be consistent nationwide. E-money on a card could be used anywhere in the country, although more complex ticketing options would be less likely to be transferable.
But any system needs to start somewhere and I think that’s what this is.
Hop … to your car! 🙂
Fare stages are one of my pet dislikes. They had them in Sydney when I visited and it was horrible. Unless you have a ruler or a very long string to measure with on board you never know how many stages you travel.
No fare capping is also not good. Brisbane’s TransLink is the only smartcard that doesn’t have fare capping in Australia, and it was in the news over here recently that not
many people were happy about that aspect.
Too many brands can be overkill as well. TransLink forces operators (except Brisbane Transport) to dress up their buses in TransLink green colour and have big swirly logos on it.
The operator can put their brand, but it is much smaller and muted. Even the newer Brisbane Transport buses have swirly logos on them.
Admin, I think either the Snapper card or the Hop branded card are going to work on NZ Bus services. Snapper have been selling their branded card for over a month now – I’m pretty sure you won’t need to have a Snapper card for coffees and newspapers etc and a Hop card for PT. Hope this doesn’t cause confusion.
You can register your card at myhop.co.nz. I tried registering my hop card at snapper.co.nz as well, and was told it was already registered. So behind the scenes both websites appear to be connecting to the Snapper database. Will be interesting to see if the HOP brand survives.
I also think that the HOP/Snapper card will have to work on the trains and ferries. So Snapper becomes the default card for Auckland ticketing, despite losing the tender to Thales. Must irritate Thales somewhat, but I guess they must have negotiated a contract variation with Auckland Transport.
Wish Auckland Transport could have postponed a few of their silliest roading projects to get a bit of extra money to spend on ensuring we get free transfers, slashing number of zones etc.
I think that has been the issue, doing this properly would collapse farebox recovery at implementation date, and operators wouldn’t want to lose fare revenue.
In the long run the extra use would compensate them but they are too short-termist in their thinking so wouldn’t accept it.
What I am really annoyed about though is no mention of when other bus operators will become involved, a 6 month rollout is fine. However Ritchies especially seemed resistive which is unacceptable. NEX would really benefit from Hop.
So the HOP card is just a re-branded Snapper card? Weren’t we supposed to get the fast and long-range Oyster/Octopus-type cards, instead of the crappy slow Snapper cards? Didn’t Snapper lose the tender?
No the HOP card is not a Snapper card, it is a HOP card which has the cashless payment facility of Snapper built in, the understanding to date is that the rest of the system is that developed by Thales.
My understanding is the HOP card is a Snapper card with HOP branding on it. Snapper cards will work on NZ Bus as well. If the HOP card has an RF or other type of chip in it that Snapper cards don’t then I would be most surprised.
It doesn’t help that Auckland Transport are so secretive about how exactly Snapper will work on bus and trains as well, and if we will ever see Oyster-type cards in use in Auckland.
“The company will launch a Snapper card co-branded with Auckland Transport that will conform to national standards for public transport payment cards and readers that are now being finalised by the New Zealand Transport Agency.”
http://www.stuff.co.nz/business/industries/4745736/Route-widening-for-Snapper-payment-cards
Clearly this isn’t merely a rebranded Wellington Snapper card.
It doesn’t help that they’ve launched yet another website, there’s now myhop, maxx, Auckland Transport and to make matters worse the semi-related snapper, plus Auckland Council of which Auckland Transport is a part. If people are confused it’s now wonder when NZ Bus has dozens of brands and Auckland Council itself is spawning what feels like another brand every 6 months.
They need to overhaul the fare structure into Zones eventually and make sure people don’t have to keep paying when they change modes. They need to offer weekly/monthly passes like London, (Zone 1, Zone 2 etc).
If they don’t then its just a flash Go Rider card that works on trains and ferrys too. It’s a little better, but could be sooo much better.
It appears that Infratil(NZ Bus) have won the argument and Snapper is the card. Of course they roll it out on NZ Bus which is also owned by Infratil.
There is no mention of any other operator. Ritchies which run the NEX service to North Shore are hardly likely tow ant to be forced to use Snapper cards. It would be like subsidizing their main competitor.
NZ Bus/Infratil tried suing Auckland Transport and lost the case and now they appear to have sneaked in the back door.
Why can not Auckland Transport come clean and stop playings secret games.
Infratil will do anything to get Snapper as a Nation wide card. It is a licence to print money and how long would it be before it would be the only system available for some purchases.
I remember the recent commerce dept decision over Mana CoachLines where the court found that against NZBUS. Had the deal gone ahead NZ Bus (Infratil) would have owned every bus service in Wellington. http://www.nzherald.co.nz/transport/news/article.cfm?c_id=97&objectid=10388999
I think this is what will happen in Auckland and eventually on NZ Bus will remain.
“The company will launch a Snapper card co-branded with Auckland Transport that will conform to national standards for public transport payment cards and readers that are now being finalised by the New Zealand Transport Agency.”
http://www.stuff.co.nz/business/industries/4745736/Route-widening-for-Snapper-payment-cards
Clearly this isn’t merely a rebranded Wellington Snapper card, Snapper is providing the e-wallet for non-PT purchases – other companies will need to install equipment that abides by the national standards for the machines, but they don’t have to buy them from snapper.
And still no word (other than the next-to-useless ‘Eventually’) on when this might be available for ferry passengers. The Fullers monopoly sails blithely on…
Am I correct in summarising that this new ‘system’ will, even after the transition to 1 card that nobody is sure all separate operators will accept, there will still be:
– a byzantine range of separate staged, fares that few understand
– separate, full payment of transfers between modes (pay for bus, then pay again for train, etc.)
– separate payments for each fare on your 10-trip card, and a difference to be paid in cash if you suddenly find yourself needing to take a longer bus ride than normal?
It seems the only benefit to this scheme is shorter boarding times. This isn’t bad, but hardly worth the fanfare. Am I wrong is this an utter, outrageous waste of opportunity and a kick in the nuts to people who actually rely on public transport in this city and have been expecting it to be brought at least into the 20th century?
Why would I get a Hop Card? Bus fares to Orewa for a week went from $46.00 pre 13th March, to $75.00 now for 5 Discovery Day Passes, to $90.90 for a ten trip Hop Card. Do they really think that we are that Dumb. I will certainly be buying a monthly card at $200 per calendar month, but for those months when I am only working perhaps two weeks I will just carry cash. Surely the idea of having cards is to make it more efficient and to encourage passengers to use them.
Yet again, the confusion and greed take over what was to be a simple plan. I ticketing system to rule them all. Yet again too many people are playing politics, instead of creating a regional (hopefully national) ticketing system that we could be proud of. It seems like the Hop card has been intoduced because the Snapper card won’t be ready for the world cup. Being run by Auckland Council means more money for them over the golden period. The council know that internation visitors usually take public transport to the ‘big’ events.
As was predicted to me be a Sydney based supply chain expert: Integrated ticketting will fail at the first attempt because of capture by vested interests. I think it is fairly clear that is what is happening here. This is a non-integrated charge card owned by one operator. Infratil should have an have an interest in unrestricted transfers. In rational zone based charging. It would grow the market, probably exponentially. But it looks like they are much more interested in defending/expanding their slice, instead of growing the whole pie.
I don’t see these guys as friends of the PT rider. They are close to government and have total much interest in one mode only, and in building structral monopolies within that. AT doesn’t seem to have enough power over the private operators for us to get a real integrated citywide strategic network service [across modes, within modes] with the crosssubsidies that that requires. Another stumbling block in the path to a great city.
So sorry if somebody has already answered this question, but will Hop eventually be rolled out to non NZ Bus services?
What about Ritchies, Howick & Eastern etc. Will they soon take Hop? Can they take Hop now? So confused…
I’m hoping that the eventual outcome is any card with Hop “functionality” can be used as an integrated ticketing card – one on hand this could lead to some quite useful innovative stuff (Hop functionality on your new credit card sir? Telecom’s staff cards for their big new building in town also have Hop integrated? Or even just fancy branded Hop cards. Looks like in this case Snapper is effectively an ewallet card with Hop functionality).
But on the other hand, it shouldn’t have been launched this way – a clear simple launch of a regular Hop card without brand confusion was needed.
This is only stage one guys!!!
The roll out will include buses (eventually all), trains and ferries. They seem to be trying to keep the same fare structure as to keep it simple until all these other modes are added to the system before rolling out the zoned pricing.
They will be offering a integrated pricing option for the World Cup.
This is just the first phase, so I think it is a little early to speculate the future of either snapper or Hop, to me it looks as though they will work together nicely.
Do you know if it’s the Thales/Hop system that’s providing ewallet stuff here? Or is that something that the Snapper side of the card is doing independently?
Gareth
All the e-wallet functions are provided by Snapper which is why you can use this across the entire Snapper network in Auckland and Wellington
Miki
CEO
Snapper
So where does Thales fit in to what was launched yesterday Miki? Are they doing the back office data stuff?
Admin,
There is no Thales technical involvement at this point – from what I know Thales release their rail solution later this year for RWC
Miki
And this card will be able to be used on the rail network? Plus on other bus companies? Or will we need a different card to do that?
Sounds like once again Infratil and its various companies are doing their best to stuff up and hold back Auckland. Isn’t Thales meant to be providing the back end systems for all of this? My understand was that NZ Bus/Snapper could supply their own equipment providing it integrated with the Thales backend but if that isn’t the case and we have two different systems, even if they work together, then it is a big step backwards. I know that if that is the case there is no way I will ever buy a Snapper card, its just a shame we can’t rid ourselves of these parasites.
Im confused. NZbus fares and snapper micro-payments are run by a snapper clearing house? And Rail/ferry/other bus company payments cleared through the Thales/Octopus clearing house? Does this mean the single card will have 2 balances? A snapper balance and a Auckland Transport Thales/Octopus balance? Sounds confusing if this is the case.
Im glad to have snapper on board for micro payment. There effort in signing up retailers has been high. It was indicated Thales/Octopus had no desire to implement such a micro-payments system. However I assumed the micro payments system would share a common balance/clearing house with the rest of the cards activities.
I assume Snapper has now adoped the national standards for card readers or has Snapper managed to do what we all feared and derail the whole process in their favour. This is sounding more and more like a complete cock-up. Who was in charge of this at AT?
At this stage looks as though Hop card will offer snapper services as well.
Hmm – went to britomart earlier today and asked about a hop card at the ticket counter. There is heaps of signage up for HOP cards around britomart. However at the ticket counter they seemed pretty angry about the whole thing and said they “had no hop cards, had been given no training or information re hop cards and Auckland Transport had done this without telling them anything..”. They were not able to answer (or interested in answering) further questions on the subject.
No hop cards at britomart? The flagship of PT in Auckland? Auckland Transport launching the card without informing or training bmart staff?
This is either an implementation fiasco or is a function of the staggered roll out which will see gradual introduction on certain bus companies (north star first) with trains/ferries to follow some months later (NB – no specific dates are available).
@ passenger
“No hop cards at britomart?”
I’m guessing that that is part of the rail component being done by Thales rather than the NZ Bus & retailer component being done by Snapper.
OK, some stray thoughts:
* What is on offer sounds very much like it is Snapper with a facelift, so that no-one involved, including Thales, loses too much face. Infratil’s latest comments on both snapper and its bus operations can be found here:
http://www.infratil.com/media/Email/infratil_newsletter_march2011.htm
(page down to Snapper)
* If Auckland is too large to be one bus zone, could it manage with four or five? (northern, central, western, southern, eastern)
* Oyster does not quite have free bus transfers, but it does cap daily spend, so the net effect is the same.
The way it was explained to me was
Snapper for Bus and Taxi, HOP for trains and ferry’s!
So it looks like Aucklands integrated ticketing system will, if you want to use trains and bus like i do, require you to carry two cards until they get things sorted out at some time in the future.
Out West they are pushing snapper so hard you would not know HOP existed.
On the bright side, at least we have launched the HOP brand first and not the Snapper brand: that would have been a disaster.
But that is exactly what has happened? Snapper everywhere HOP nowhere?
Sb
No, no, SNAPPER AND HOP ARE THE SAME SYSTEM. One card will eventually be used all over the system. It’s just Infratil are putting their version (Snapper) in on the buses and trains, and Thales are putting their Hop cards in on the trains and ferries.
Wait!
I can pay for my Taxi with my snapper card but not with my HOP card. But you say they are the same system?
How does that work?
a Hop card with the Snapper logo can be used everywhere you see the Snapper sign – including taxis
When I have been in Auckland as a tourist the daypass idea has worked well for me. If a simple system can be put into place to support this sort of travel, and monthly travel for that matter … why not weekly travel?
I note that in the square opposite Britomart Hop has an audiovisual tent extolling the virtues of Hop. I wonder who is running this stall Auckland Transport or NZ Bus.
Another aspect I cannot see Richies/Howick/Birkenhead wanting to have to use a competitors bus cards to record their business. It would be easier just to hand the whole business over to NZ Bus which of course could well be the plan
The backend and all data collection is handled by AT using the system that Thales is setting up – Snapper will not own that data nor see what other companies are feeding into the backend, all they’ll have access to is data collected on their own buses.
“HOP Cards with the Snapper sign can also be used to buy lots of other everyday items such as a newspaper, coffee or sandwiches.”
AT themselves point out that only HOP cards with the snapper sign i.e. with the snapper functionality can be used for non PT purchases, this clealy shows Snapper and HOP are indepedent…….
It seems to me like NZBus have said – we are getting some new card readers for our buses and if AT wants to make them compatible with integrated ticketing they better work with us. NZ Bus are getting a whole lot of new buses so I guess it makes sense for them to roll it out now.
It sounds to me (based on Miki’s comments above) like the payments on NZBuses at the moment will be going straight through a snapper clearing house. This will have to change when the Thales system is up and running or else free transfers presumably wont be possible.
For me a Northern Pass is still a much better deal – I’d be looking at $27-$33 a week on the HOP, whereas I pay $23 for unlimited transfers with my current Lower Zone-CBD Tertiary Northern Pass that I can use on any North Shore Bus or inner train services. No benefit to me at all, and that’s probably the same for any Northern Pass user.
Still hope to see a zone system one of these days in the vein of the Northern Pass – what was wrong with admin’s suggestion to simply roll out the Northern Pass across Auckland? Five zones – North, Central, West, East, South – unlimited transfers within your choice of zones for any given period of time. If it works for the Shore, it can work throughout the region. Simple.
Lots of interesting comments about MyHop and all point at one conclusion. They are rolling out a system that benefits the supplier but appears to offer no additional benefits for the customer and in some cases is a step backwards.
Very clear that we need one card suitable for all Auckland public transport with simple fare structure based on distance/locations with the potential to use at coffee shops etc and able to top up online anywhere. Whether it is Thales or Snapper doing the backend systems should really not be our concern and it only is concerning because this has been so poorly managed. Clear example was the poor guy on Albert St on Tuesday night wearing the MyHop Jacket and Hat who had no idea what MyHop could do other than to hand out brochures and direct people to the Internet.
I have read a comment regarding smart card ticketing for Rugby World Cup. With the details that I know that is just a stupid product with no use. AT’s Fergus Gammie wanted the product to be available on all modes of transport. However, fare readers will be there only on Trains, Ferries and NZ Bus. That means the natural choice is a combination of visual pass/smart card. The final product looks like this
1 day pass on a special RWC branded smart card priced at 15$. Now, to make it usable on all modes, a sticker will be put on the card to indicate the date of validity. i.e If you want to use the card on 20th f August, these date can be loaded on the card softcoded+ the retailer will put a sticker of that date on your card. How ancient??? How smart?? And more to come – you cannot top up or buy this cards on Bus or at Snapper retailer. You have to go to selected HOP retailers which is like 8 or so in total in Auckland. So, for a tourist to use the card, he/she will have to travel to the odd store and get the pass for 1 day. How smart (Read dumb).
And here is the best option- Buy discovery pass…! You get it for 14$ which is one dollar cheap and you can get it on bus! Now, thats SMART from customer point of view – Any technology is a fail if you cannot make the customers SMART! RWC pass- Total FAIL !!!
I just got off the bus after using my HOP card but i forgot to tag off. Does this mean its going to charge me for as long as the route goes?? I have heard that you get a fine of some sort when this happens. It cant be uncommon.. any help? :/
Apparently you get charged the full route for the bus i.e. if its end stop is 4 stages you’ll get charged for 4 stages – easy thing to do and suddenly you’re 1 stage trip costs a hell of a lot more.
Hello guys
just wanted to warn you check the transactions all the time. I have been charged a few times for the trips that i haven’t made.
Cheers
I just wanna ride the bus to work.
Simple enough yeah?
Just get a “pass” right?
EAsy? No
No! Wrong, wrong, wrong.
HOP just SUCKS. Completely USER-UNFRIENDLY.
The old GO-RIDER CARD was SO much better.
CAN’T TOP UP HOP ONLINE!
CAN’T TOP UP HOP WITH CASH ON THE BUS.
Useless
and AKL Transport’s excuse: you can use e-money
That’s BS because you don’t get the multi-trip discount
despite their assurances to the contrary
and they charge you fees on your e-monry tranasactions
You have to a bloody train station
(and if you have to drive there, NO PARKING!)
and stand in bloody queue for ages
AND YOU CAN ONLY BUY A MAXIMUM OF TWO 10-trip passes
WHAT TOTAL MORON THOUGHT UP THIS RUBBISH
ought to be flogged
Why the hell do I have to drive to station 26 times a year?
Useless morons
Don’t roll your shiny crapola out if it is USER_UNFRIENDLY
Don’t roll your crapola out if it has LESS FUNCTION THAN THE OLD SYSTEM
Don’t tell VAGUE LIES about “probably being able to do that in about 6 months”
WTH
Why 6 months, JUST MORONS
HAVING A LAFF AT US Bus-users
should be pilloried in Aotea Square boyo
FFS, would be simpler if we went back to the 1950s
Buy a freaking cardboard pass from any bloody dairy
The freaking driver clips the freaking pass
HOW HARD IS THAT?
Bloody sight easy the the stupid half-a system we have now!
Sell all the freaking computers to Fiji
Sent all the “managers & administrators” to the Ross Sea as bait
(and that’s a whole lot better than what they really deserve
Rent the IT “consultants” to the Nigerian oil scammers
LISTEN UP YOU “TOP LEVEL EXECUTIVE” SCUM
PEOPLE ARE WELL BRASSED OFF
because YOU are inept & incompetent
(and probably in capable of understanding the depth of anger at your ineptitude)
Yeah likely Totally AGREE, man
stupid HOP CARD JUST SUCKS
LISTEN YOU RETARDS AT AT
YOU HAVE HAD OVER A YEAR TO FIX ALL THE PROBLEMS BUT YOU HAVE DONE NOTHING
TOTAL LOSERS