From Sunday April 11th there are going to be some minor changes to the timetable for the Western Line. These are explained in ARTA’s media release (which I had emailed to me but doesn’t seem to have shown up on either the MAXX website or the ARTA website):
Train timetable tweaked
The Auckland Regional Transport Authority (ARTA) announced today the timetable for Western Line train services will change from Sunday 11 April.
ARTA’s General Manager, Customer Services, Mark Lambert says, “Changes to the Western Line timetable are in response to a number of factors. These include the opening of ARTA’s new station at Grafton in April, completion of double tracking between Newmarket and Boston Road stations and a general tightening up of service times. Along with further improvements in service delivery in June on completion of the final section of double tracking between Avondale and New Lynn, these improvements will assist in giving greater resilience to service performance on the western line.
Mr Lambert says, “To assist with our passenger’s journey planning, we have now included an ‘arrival’ and ‘departure’ time in the timetable for Western Line services running through Newmarket. We have included this in response to customer feedback in relation to transfer times to other services at Newmarket. Customers should note most departure and arrival times at Britomart will remain unchanged.
“Most Western Line stations en route will have their times amended by a minute or two, and customers are advised to familiarise themselves with their local station’s new departure times before these changes come into effect.
Mr Lambert said, “Customers should take the time to familiarise themselves with the new timetable which is now available. For more information, or to view the train timetable, visit maxx.co.nz or call maxx on (09) 366 6400.
Looking at the new timetable, which will be operative once Grafton Station opens (just a couple of weeks away now), the main changes seem to relate to Newmarket. The first main change is that all trains now have “arrive at Newmarket” and “depart from Newmarket” times. There’s a 3 minute gap in there, which means that unless a train is already running late, it will always wait at least 3 minutes at Newmarket before continuing on its journey. To me, that seems like an utter cop-out that has been done instead of improving how quick trains get through Newmarket – through means such as having train pilots between Newmarket and Britomart, so the drivers didn’t have to change ends (which was supposedly going to happen, according Veolia and ARTA managers I have talked to).
The second major change is that the evening express train will no longer stop at Newmarket. Once again this seems like a crazily stupid decision to make. I have caught the evening express train a couple of times and TONNES of people get onto it at Newmarket.We’ve just spent tens of millions on this new station and we’re already bypassing it with one of the most popular Western Line services, stupidity. Furthermore, to just add to the confusion the AM peak express train does still stop at Newmarket, so we can expect a lot of annoyance and confusion when the PM peak passes through Newmarket without stopping to pick up the people expecting it.
Now I know that there’s a huge problem around 5.40pm at Newmarket, with about five trains converging on Newmarket at the same time. But surely the best way to fix that is to retime the trains, rather than mess with the PM express service. This seems like yet another decision made on the rail system that will put people off catching the train, and is based more about making life easier for those operating the system rather than those using the system.
Come on ARTA, haven’t you done enough already this year to put people off using the Western Line? Must you make things even worse?