For quite a while now ARTA have talked about revolutionising the structure of Auckland’s public transport system into a series of Rapid Transit Networks (RTNs), Quality Transit Networks (QTNs) and Local Connector Networks (LCNs). The Regional Public Transport Plan formalised this changing route structure, but so far we really haven’t seen much of this actually roll out. I mean of course we have the RTNs (railway lines and the Northern Busway), but so far there seems to have been little effort into properly creating a Quality Transit Network.

This is what a QTN is supposed to be:

A network of high-frequency, high-quality services, mainly with buses, with bus priority measures operating between key centres and over major corridors.

In a more detailed sense, this is what we are to expect from the Quality Transit Network:


In short, frequent bus services that run in bus lanes.

The extent of the QTN is shown by the green lines in the map below. As you can see, these are generally main arterial routes that either currently have, or potentially will have, high frequency buses running along them: Now I really really like the idea of the QTN. While of course it is the rapid transit network that requires the most investment (existing lines are in red above, planned RTN extensions are dotted) and will form the “backbone” of the network, it’s not unreasonable to think that the QTN might potentially carry more passengers a day than the RTN – because it is more extensive. It also acts as a key linkage to get people to transfer points where they can join the RTN. Which is why it has been so disappointing to see pretty much no progress on improving the Quality Transit Network over the last few years, even though ARTA have been talking about it for quite some time. Well, hopefully it would seem as though we’re finally getting some idea of what services on this QTN might look like.

For a few months now ARTA have been running a customer consultation programme through the website http://www.fromgotowhoa.co.nz. Naturally I have tried to add in my two cents here and there, offering feedback on the design of timetables and so forth. Up until now it’s been pretty boring stuff, but the latest consultation survey is actually really interesting as it hints at what we might expect in the future for services running along the Quality Transit Network – “B Line services”. They are described as follows:

High frequency bus services would operate on major arterial roads to and from the CBD. This service would be available for the same price as the existing bus service. This high frequency bus services would provide:
· Buses running at least every 15 minutes from 7.00am to 7.00pm Monday to Friday
· A trip to and from the city travelling in a bus priority lane for at least 15% of each corridor
· Real time information for these buses via txt, the MAXX website and real time electronic screens at some high frequency bus stops

I must say 15 minute frequencies Monday-Friday and a cutoff of only 15% of the corridor being bus priority (peak hour only or at all times I wonder?) is pretty unambitious – as many routes would currently offer such a service. But it’s interesting to see that these routes are likely to be marketed separately from other lower-frequency services. Here are some of the possible designs for buses, bus shelters and the scheme itself:

Pictures Temporarily Removed…

Whilst I think the buses are a bit too grey and the whole yellow and black colour scheme is a bit too… well… Wellington, generally I think the idea is fantastic. The whole purpose of the QTN is to marktet a series of “superior” routes that will be faster and more frequent than your regular bus routes. The whole idea, including the name, is based on the Vancouver B-Line bus system (which they’re actually slowly phasing out as they extend their rail system). This system has been fantastically successful in Vancouver, because it has delivered on its promise of a faster and more frequent service. There are extensive bus lanes along most, if not all, B-Line services in Vancouver, and the buses (which are generally long articulated buses adding to its identity) come very frequently indeed – up to every 2-4 minutes on the cross-town 99 B-Line.

And that’s the important thing here – this service will have to deliver on its promise of being superior. It will have to be faster and more frequent than a normal bus service. It will have to live up to the hype. Marketing is easy, the hard part (and the important part) will be improving service levels, extending bus lanes (both in terms of their length and the time they’re operational) and ensuring the buses are reliable. This is certainly potentially a big step forwards though.

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22 comments

  1. I don’t think I’m really convinced, seems like a lot of hot air marketing services that currently exist as something new. Do we need more and more brands? I honestly don’t really agree with the 15 different brands that NZ Bus paints buses in Auckland and do we really need another brand? Will this really solve the key problems that exist in Auckland?

  2. RTC, for the two routes (Dominion Road and Mt Eden Road) listed above I agree that this proposal doesn’t make too much of a difference. Dominion Road currently has 5 minute frequencies at worst during the week while Mt Eden Road has 10 minute frequencies at worst during the week. I hope that in the longer term this marketing will be rolled out across the whole QTN network, and I think there will be a value there. It offers riders a promise that their service is a good one: faster and more frequent than your typical bus.

    Once we have integrated ticketing it won’t matter how many brands we have. I agree though that we should be careful adding any more branding until such a time though. The last thing we want is to further confuse passengers about what service their tickets will and won’t be accepted on.

  3. “Whilst I think the buses are a bit too grey and the whole yellow and black colour scheme is a bit too… well… Wellington”

    I don’t know whether the scheme is a proper improvement or just hopefulness and a change of branding. BUT… I rather like the black and white and yellow. It looks minimalist, with the yellow adding a spash of colour.

  4. Sometimes it takes a bit of marketing to say there have been improvements to get people thinking things have changed and to get them to try it out. Of course if it doesn’t live up to the hype then it will have been a waste of money. I do think though that if they are going to market it is something new then they should only use the livery on the newer buses. Seeing once of the old smokey diesels turning up with this livery on would not help people perceptions

  5. I agree Matt. The Northern Express has been well marketed as a “superior service” and I think that has played a role in its success. I would agree that the buses on “B-Line” services will have to be good modern ones, and the frequencies/speed of the services will have to match the hype for it to be a success.

  6. What I want to know is if this will get rid of the stupid Dominion Road system that we have now. For those who don’t know there are in peak times 5 or 6 classes of buses that you can take, these all have different rules about where the drop off and pick up from. It is extremely frustrating watching buses shoot past you because they are not the right class for your stop.

  7. That system has some advantages James, in that people from the outer areas get a faster ride on express buses. I would agree some simplification would be useful though.

  8. Hmm, look at all those QTNs on the Northwestern Motorway, almost calls for a busway or similar 😉

    In terms of the value of branding, I think it is very important. I know some people of the older generation who will only take an NEX on the busway, even though they could get a very similar bus going down the same route. Why? Because they know what the NEX is, they know it is new and modern and clean, and they know exactly where it goes to.

    I imagine this will get rid of some of the confusion on Dominion Rd, I expect you will have the Bline running ‘all stops’, with normally branded buses running the express services. A bit like the busway really.

  9. I agree Nick. I see the B-Line service on Dominion Road probably being a core service – perhaps from Lynfield shops to the CBD. Other Dominion Road services (like the 258 etc.) could become mainly non-stop services between Mt Roskill and the CBD (maybe only stopping also at Balmoral or Valley Rd).

  10. A real forward thinking optimist might see these B-line setting up service patterns ideal for conversion to light rail….

  11. Holy crap that is awesome, I take back everything I’ve ever said about ARTA not “getting it”…

    Breaks my heart a little more we are losing them soon…

  12. There are certainly a number of smart people at ARTA, though my worry is whether the delivery can match the hype. Taking a very optimistic view of how Auckland Transport might turn out, it should be easier for us to install bus lanes.

  13. Whatever the level of hype, that is a seriously “first world” proposal…

    I always thought the RTN plan, seemed wishy-washy like “we want to do it someday” but high frequencies, branding… I really like it… I will make a glowing submission methinks…

  14. Good idea Jeremy. Yes I certainly agree that it’s promoting public transport as something you would choose to use because it’s superior to driving, rather than something you only use if you can’t afford to drive.

    I’m not sure how far through the process of “making this happen” ARTA are, or whether it’s just an idea they’re floating around. It will be interesting to see (and also interesting if they contact me on Monday about this post!)

  15. The fact of the matter is building all those bus lanes with priority lights and completing the regional cycling network in 5 years rather than 30 would do more for transport in Auckland, for far less money than all the motorway projects…

    Things like this proposal are good for keeping the ball rolling till we either have a Minister who is committed to public transport or world events force us to change…

  16. The big money is certainly needed for rail/busway improvements, but at the same time there could be huge benefits from lots of small projects: lengthening bus lanes here and there, fixing up intersections and as you say, building more cycleways.

    I guess with bus lanes the big barrier is more resident opposition rather than cost. People don’t like giving up parking or that extra traffic lane. (Silver lining of the Auckland Transport CCO being super-powerful but compeltely unaccountable is that they could hammer through bus lanes everywhere and people wouldn’t be able to do anything about it!!!!!)

  17. “Whilst I think the buses are a bit too grey and the whole yellow and black colour scheme is a bit too… well… Wellington”

    Remember the Yellow Bus company – that was the Auckland bus of yesteryear.

  18. Yellow Bus reborn! Pity the legendary old ARA Mercs probably won’t be resurrected to run this new service… although I see they are still out on some of the Waka Pacific routes.

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