Whether you support improved public transport or not, one thing that everyone probably agrees on is that we need to improve the efficiency of our PT services, particularly in regards to the level of subsidies required. Long time readers of the blog may remember a policy change the NZTA made a while ago called the Farebox Recovery Policy which set an arbitrary limit as to the amount of operating costs that need to be paid for by passengers. That limit was set at 50% and didn’t really seem to have been set based on any evidence but rather seems more like it has been set at that level for political reasons. Agree with the policy or not, it is now a requirement that Auckland has to meet it so I was wondering just how much impact the draft RPTP would have on us doing so. Thankfully the plan has an appendix dedicated exactly to that for us to look at (appendix 4, starting at page 115).

The definitions of costs and revenues used to calculate FRR are set out in NZTA policy guidelines. Some costs, such as rail rolling stock capital servicing charges, station and bus stop facilities maintenance, and the Total Mobility scheme, are not included. Costs associated with providing passenger information, planning, and contract administration are also excluded.
Using these definitions and NZTA funding claims, the Auckland FRR was calculated at 44.3 per cent for 2011/12. This takes account of the true operating costs for rail in Auckland, including rail track access charges and rail rolling stock maintenance costs. The 2011/12 FRR was used as the starting point for the development of FRR targets in this RPTP.

At 44.3% it suggests that on average fares would need to be about 13% higher with the same level of patronage however Auckland already has what is considered one of the highest costs per km out of many of the cities we compare ourselves to.

Increasing fares further would potentially also have the negative impact of reducing patronage making things worse still and this seems to be the path that Brisbane is taking as they have been increasing fares are a rate of about 18% per annum and people are starting to stop using services as a result.

The other alternatives are to grow patronage or reduce costs and thankfully that seems to be exactly the path we are taking. Based on the current costs patronage would need to be about 13% higher than it is today assuming that our costs stayed the same. I think that not only can we achieve that, but probably greatly exceed it. Over the next few years we will see our PT network become a lot more attractive and efficient for a number of reasons, here are some of the big ones:

  • The bus network will become a lot more efficient with the proposed new network which uses exactly the same number of buses and vehicle kilometres to achieve a much more extensive high frequency network.
  • The new PTOM contracting environment should mean that Auckland Transport is able to to have much better control over bus operating costs (a post with more detail about this will be up in the next few days).
  • The full rollout of the HOP card should help to make PT trips easier and even buses faster due to quicker dwell times which should help to make them more attractive.
  • The new fare structure will contribute to making the PT system more attractive and should be revenue netural
  • The electrification of the rail system will improve operating costs, make it more attractive and drive a lot of additional new patronage.

Auckland transport have investigated the impacts of these and other options to determine if we will meet the requirements and here is what they say:

To explore these issues, a number of alternative scenarios (involving fare increases, cost reductions, and service improvements) were evaluated and then provided to the Auckland Transport Board in May 2012.
The evaluation suggests that it is possible to achieve a 50 per cent FRR within the next three years without damaging the recent momentum in patronage growth. In the short-term, however, the policy will need to focus on ensuring that the FRR does not fall below current levels. This should be achieved by continuing to regularly review operating costs and fare levels, increasing fares (where necessary) by at least the rate of inflation, and achieving savings in unit operating costs through improved efficiencies – such as savings from implementation of the PTOM.

Beyond this period, a target FRR of 50 per cent or better should be achievable, provided that continued cost savings and patronage growth associated with rail electrification and service improvements can be delivered, and fare levels continue to keep pace with operating costs.

So with only fare increases at the rate of inflation, not only are we expected to meet the policy but it is quite possible that will will exceed it. They also break down how they expect the recovery rates to change by mode and as you can see the biggest mover is the rail network which sees its recovery rate improve by 50-70% due to the improved costs and increased patronage brought about by electrification.

I actually think AT have tend to be over conservative with their projections on patronage so I suspect that we will not only meet the 50% target but well exceed it. That would then allow for more money to be spent on further improving the services we provide helping to reach our target of doubling PT usage over then next decade. In some ways we lucky that we are in the position where we will see these vast improvements that means we can avoid things like fare increases although I’m sure we can all agree that pretty much all of the projects should have been done a long time ago.

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33 comments

  1. Does anyone have any idea of the level of fare evasion on Auckland’s trains? Here http://assets.dft.gov.uk/publications/south-central-franchise/ticketlesstravelsurvey-SCF.pdf it suggests that London’s South Central franchise was suffering about 7-11% ticketless travel, and that is with all stations staffed in the peak. I can see that the high level of staffing on Auckland’s trains will be a plus, but in the evening especially with up til now no barriers at Newmarket and Auckland, I can see short distance commuters having the opportunity to avoid paying.
    As well as the “… other alternatives are to grow patronage or reduce costs ” you mention, some chunk of gap may be covered by way of reducing fare evasion.

    1. It is reported as being in the single digits but I don’t believe it based on what I witness regularly. a lot of people deliberately try to avoid paying while a lot more only pay for a few stages less than they are actually travelling. I myself did a test a while ago where I had a valid monthly pass but showed my expired one for a whole week without it being checked properly. I also suspect that if HOP used correctly (i.e. not more fare evasion), it will see patronage jump simply because there are a lot of small trips that aren’t counted. This is because patronage is based on a combination of ticket sales and passenger head counts at certain places but out west at least, sometimes you have quite a few getting off at various stops along the line that don’t get counted (or at least their trip is substituted by someone else).

      1. I cannot see how an open network with only two stations gated (Britomart and Newmarket), can reduce fare evasion in any meaningful way, even with the HOP card system in place. AT must set Auckland on a path to have all stations progressively gated over the next 10 years.

        In order to properly generate and protect revenue from increased patronage of the network, AT has to shift as soon as possible, from using thermal paper tickets to using RF tickets for single journey fares and get rid of manual gates at stations.

        As I’ve recomended previously, AT can strategically gate certain stations on the network over the next 12 months in order to actually reduce fare evasion. Fare evasion is a serious problem in Auckland and AT are grossly underestimating the amount of revenue they are losing there.

        I understand New Lynn, Panmure and Manukau are already on AT’s list to gate within the next 12 months but AT also need to gate at the same time, Henderson, Mt Albert, Ellerslie, Glenn Innes, Sylvia Park, Papatoetoe and Manurewa. Gating these stations gated (two gates per station on average would be fine…Manurewa would need four gates though and Henderson three) and using RF tickets alongside the HOP card (gives passengers a choice in fare payment), cost effectively / efficiently manages fare evasion / fare collection. Putting staff on station platforms to stop fare evasion will definitely not work. NZers will never be committed enough to stop people in this way and make them pay…its not in our DNA unfortunately.

        Gating stations as I’m suggesting over the next 12-18 months and giving customers a choice in journey payment, is the only realistic way to reduce fare evasion to an actual manageable level over the next 10 years and increase patronage at the same time. Doing things this way, will seal in the minds of the Auckland public at large, that the rail network and its integration with the bus network (by 2016) is a transport medium “worth” using and “worth” recommending to others.

        1. Where did you hear that AT plan to gate New Lynn, Panmure and Manukau. I believe the stations are designed to allow it in the future but haven’t heard anything to suggest it would actually happen. I’m not convinced that there is that much merit to gating all of the other stations.

        2. Matt, there is most definitely merit in gating the island platform stations I have listed, to significantly reduce fare evasion. As we all know, the network is a leaking sieve right now with fare evasion holes you can drive a truck through. As I’ve already stated, putting staff on platforms to stop fare evasion – check tickets, ensure people use the ticket machines and ensure HOP card tag on / tag off, isnt going to work as this ‘people-based enforcement’ structure is not effective at all – it will be Veolia staff doing the work and Veolia do not have a good reputation as we all know for customer management and staff dedication to work. Clearly thus, people-manning stations wont reduce fare evasion and it wont achieve revenue protection in any way. For the contract cost to AT of Veolia staff manning stations, it would be better to spend that money on gating those specific stations – the ROI will be far better.

          My understanding is that gates will be installed in Panmure as part of the station upgrade, at Manukau once the MIT building there is finished and there are plans for gates to be put in at New Lynn once Panmure and Manukau are done.

  2. Also shows how daft and just plain prejudiced this government are by not investing more into PT infrastructure. It is clear that by doing this savings will be made not only in PT operations but also, of course, in delaying or cancelling expensive addition driving subsidies in constrained (and therefore expensive) urban areas.

    Invest to save, such a difficult concept to understand?,, and these guys claim to be the party of prudent financial management.

    1. @patrick – as much as I support public transport (just not the CRL for clarity to those objecting otherwise ;p ) it’s not true to call the building of new roads expensive subsidies for driving. Not while the tax on fuel continues to be the source of funding for both the roads and covering the PT shortfall.

      1. Not a funding expert, but as far as I am aware, the tax take from fuel is significantly less than the combined costs of building and operating roads in this country. Anyone have some numbers?

        Also, you are forgetting that there are extraneous damages (which are not being monetized, and thus are missing in your equation) caused by over-reliance on cars over buses/trains. Such as the extra pollution, the additional road deaths etc… (and before we start to discuss whether buses cause some of these factors: I support rail and light rail, and even a semi-full bus beats any car at fuel efficiency).

      2. Karl – The councils Long term plan (LTP) listed planned CAPEX spending on transport over the next 10 years as $9.6b, about 1/3 of all CAPEX spending. Of that roughly 60% ($5.8b) was planned to be spend on roads and 40% ($3.8b) on PT. Now the NZTA contribute towards both roads and PT however that is limited at a maximum of 50% (rail is currently higher but coming down to this level). They don’t however always provide the full 50% as not all projects meet their criteria, even assuming they did, that means at least $3b is coming directly from ratepayers to build roads which is a subsidy as you are paying for it even if you don’t drive. This isn’t saying that it is necessarily a bad thing but to suggest that roads are not subsidised is plainly not true.

        Now I won’t deny that a lot of money is raised by the various taxes on vehicle travel however I think part of the reason for that is simply we invested so heavily in it at the detriment of everything else that it fundamentally changed the playing field and much of the roading infrastructure that exists was paid for not by fuel taxes by other sources, in effect we subsidised it to the point it was close to self sufficient. If we had invested a bit more in PT over the last 60 decades then the level of subsidies wouldn’t likely be as high as they are. I suspect that not only will we reach the 50% farebox ratio but that in 10 years time we could be up around the 60-70% mark which would probably put things at a similar level to roading subsidies.

        1. @matt – thanks for that, I had missed that not all the funding of the roading came from NZTA (which was what I had seen was fully funded from fuel taxation).
          However we also need to attribute some of the road cost to PT as well if we are to acknowledge bus usage (although I would expect that this would be less than 50 percent)

        2. You can be forgiven for not realising this and it is one of the problems we have. The various roading lobbies (AA, RTF etc.) have managed to cultivate the myth through most of the population that roads pay all of their own way while PT leeches off drivers but it simply isn’t the case.

          Yes some of the costs to roads are could probably be associated for PT but I would suspect that it would be fairly minimal. For example in the Auckland region alone there are something like 7900km of roads and there are 66 onroad bus or transit (T2/T3) lanes however many of those would be just bus advance lanes at some intersections (I can’t find the total length of bus priority but I doubt it would add up to more than 200km worth. Of course remember that buses are paying road taxes too.

  3. Hi Matt… minor note,
    if current fares cover 44.3% of the total costs, then fares would need to rise about 12.8% to cover 50% of the toal costs… not the 6% you mentioned..
    🙂

    1. Yes for some reason I worked it out for patronage but forgot to put it in for the fares, trying to write the post to quickly I guess 😉 amended now.

  4. one tactic ignored by the major operators is providing a “contra-peak” service and getting revenue from “out of service” buses, many peak period buses provide a CBD orientated service and then return to their outer terminal out of service

    I seriously doubt that the marginal time and distance of returning in service would be great and the many people travelling in the non traditional direction would have a bus service worth the name

    1. And on the Airbus Express too, even though they’re running busses every half hour in the early hours of the morning. Boo-ya!

      1. I would complain less if everybody was paying 100% of their farebox cost. But as it is, I pay Auckland Council transport rates so all you slackers in town can have half (real) price tickets.

  5. The Anglophone obsession with gating stations doesn’t actually improve things, nor is it based on a rational fear of fare evasion. In Vancouver, fare evasion is 3.25%; this was enough for Translink to start installing faregates, with close to two hundred million dollars flushed down the toilet to replace a system that’s working. Fare barriers are maintenance-intensive, require spending large amounts of money on staffing (and in Vancouver at least they’re not getting rid of the POP inspectors). The only people who benefit from them are the contractors building the system, like Cubic, and people with the mindset that supports spending $2 to prevent $1 from leaking.

    In Zurich, which doesn’t have the same hysteria about fare evasions, they’re happy with their 2% on their faregate-free rail and bus network.

    1. Alon, there is a significant cultural difference between Switzerland and NZ – NZers will avoid paying for things wherever possible, thus stations need to be gated in this instance. Fare evasion has not been properly assessed in Auckland and is likely to be significantly higher than Vancouver’s 3.25% or Zurich’s 2% for that mater. Fare barriers are not maintenance intensive. The Singapore MRT uses the same Thales series gates as being installed in Auckland and the SG gates are very low maintenance. I do not work for any gate or ticketing system manufacturer by the way. I am one who has lived in Asia (Singapore, Hong Kong, China, Korea, Japan) for many, many years and who knows first hand just how valuable and effective automated ticket gates at stations are for revenue protection / revenue generation.

      1. Dude you have no proof, no evidence just a gut feeling your right. Since I’ve spent more time on peak services on all lines and at stations more than most I’ll give you my gut feelings on fare evasion. Western Line 10%, Southern Line 5% and Eastern Line 2%. I’ve also experienced that Western Line passengers being adverse to the introduction of HOP which proves their higher fare evasion rate. Staff are all getting portable readers I’ve asked them so I know that’s true most key stations are still only busy in peak then die off to next to nothing even Syliva Park until about 11am during the week

        1. Daniel, in absence of properly collected / accurate data on fare evasion in Auckland for 2011 and 2012, all that any of us can go by is from what we collectively see / experience when travelling the network.

          In your job – frontline customer service-related on the rail network if my memory serves me correctly, you are in the fortunate position of regularly seeing fare evasion firsthand and your coal-face estimates of 17% fare evasion overall is most concerning to me…I wouldn’t be surprised if it is in fact 20% overall – 17-20% is a serious chunk of lost revenue. It reaffirms my feeling that the Auckland suburban rail network will remain a revenue sieve until certain island stations are gated.

          Staff may be getting portable HOP readers as you say but I cannot see them easily catching fare evaders – those with HOP cards who deliberately don’t tag on / tag off from one un-gated station to another, those with paper tickets who go twice to four times the distance than the fare paid and those with neither a HOP card or a ticket who can get easily get on and off a train without platform-based staff seeing them.

          Things will only get worse once the EMUs are in service as passengers can walk the entire length of the train and so avoid any staff doing random ticket / card inspections. Once off the train, passengers can easily exit the platform area through the multiple exits many un-gated stations have.

          By gating certain island platform stations that have a maximum of two entry / exit points, fare evasion can be knocked back to a 2-3% figure I believe. – 1% being the figure to aim for. Auckland rail is going to need as much revenue as it can possibly get over the next 5-10 years and HOP is not the panacea for all ills.

          HOP plus thermal paper tickets, manual gates at Newmarket / Britomart and Veolia staff on station platforms, are only going to perpetuate the network as the dryland equivalent of the MV Rena – a veritable leaking hulk of lost revenue.

          For the money AT are spending as part of the contract with Veolia on staff manning station platforms with HOP readers etc, far better ROI will be derived from gating Henderson, New Lynn, Mt Albert, Ellerslie, Papatoetoe, Manukau and Manurewa…and putting staff only at certain ungated stations such as Avondale, Grafton, Remuera etc during peak and ‘school’ times.

        2. Well if post HOP fare evasion was 1000 a day that’s a million a year you have a case because the cost will be recovered in less than 10 years but if it’s only like say 200 it’s not worth it because it’s only about $240,000 per year that’s across the whole network. Remurea is full of school kids but very quiet even during peak gets about 150 passengers during peak should be shut really.

        3. Oh and one more thing my job is more than rail it involves buses too bus diversions and now partial rail closures for electrification are our bread and butter along with major timetable changes and major events requiring closures and friendly ,knowledgeable faces. Course we’ve got the ticket machine roll and HOP on trains that’s kept us busy and has been real fun. Sadly there’s none of me on the HOP project with the uniform for that but this is generally what we look like http://25.media.tumblr.com/tumblr_mbpz54Uj361rcyvt6o1_1280.jpg now hope the media isn’t reading this otherwise I might become a target with that photo.

    2. Alon, are you sure it’s an anglophone obsession. Stockholm’s metro has fully gated stations from what I know, as does Amsterdam. And both those cities have a strong sense of social cohesion, relatively speaking, so I’m not sure the “anglophone” label works for me.

      Maybe “protestant” countries is more apt ;)?

    1. All one can hope is that this Wellington-oriented article will ‘stay’ in Wellington. That said, the ‘loser cruiser’ moniker will no doubt be picked up by similarly narrow-minded, world-unwise journos north of the Bombays and applied to PT in Auckland with the same gusto over the coming years, especially when the HOP and platform-based ticketing systems sputter, while fare evasion continues to be rife and until the new bus network is in place by 2016 and EMUs are running in full on the rail network. The sooner specific island platform stations on the rail network are gated, thermal paper tickets are converted to RF tickets and manual gates at Newmarket / Britomart are done away with, the better!

  6. No Veolia staff have card readers. How simple does that make fare evasion….

    The paper based tickets would be so easy to replicate. Adding a serial number, bar code, RF code, etc…. would be a huge start.

    Getting off at a smaller station before Newmarket/Britomart, then tagging on there and paying a 1 stage fare at Newmarket/Britomart seems all to easy.

    Inspector coming on board? (yet to see this),… just show an old ticket bought on the train. If they are observant, they *may* notice the clip pattern difference, or perhaps the ticket number range being low. Odds are, you’ll still get unnoticed.

    This could be fixed in the short term by giving all Veolia staff card readers, having more staff, and harsher penalties.
    It seems madness that people travelling from the end of the line into Britomart will be fined the same as their ordinary fare…

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